CARS 11 - Car Rental Service

Daily Rental- Terms and Conditions

Description

Cancellation

S. No.	Cancellation Done	Percentage of deduction on Total Rental amount
1	Prior to 04 hours from reporting time	No Cancellation Charge
2	Within 4 - 24 hours from rental time	No Cancellation Charge
3	Within 0 - 4 hours from rental time	100%
4	No show	100%

No show

In case of No-Show no amount will be refunded to the User -

Cleanliness

Company does not allow the Vehicle to be used to carry pets, goods or any other object which can annihilate the upholstery/any of the vehicles. In such event, the User will be charged on the actual cost towards repairing/cleaning of interior / exterior of vehicle.

Replacement Car

Replacement Vehicle shall be provided within a city limits only (Subject to availability of similar segment in the city) in all such cases where in a Vehicle develops mechanical error and restrain the User from its use. In a case, where in Vehicle develops such error outside the city limit, replacement Vehicle will not be provided and amount equivalent to agreed rental will be charged. Company decision related to replacement vehicle will be final.

Fuel

For drive cars, fuel is inclusive of selected mileage. Any excess to the selected mileage shall be charged separately.

Cancellation

Reservation need to be cancelled through Website or Mobile APP

Extra Time

Extra Hours will be applicable after 30 minutes over the basic package selected by the renter.

Parking ,Tolls, Interstate Tax

Parking, Toll charges , Interstate Tax to be borne by the customer . On Extra Usage the cost of Extra hour and/or Extra KMs will be charged.

Extra Usage Policy

DRIVE RENTALS:

Airport & Railway Transfer : If the transfer time exceeds 4 hours, an extension maximum Upto 1 hour is available with guest with no extra charge. Post extension INR 200/hour will be charged for any extra usage.
Outstation Travel : Outstation Travel does not include one way rentals and Kilometers will be calculated from the city of origin.
If the travel exceeds 250 kms in a day then extra kilometers will be charged depending on the car model.
If the travel exceeds beyond 24hrs then and extension of 1 hour is available to the guest with no extra charge. Post extension 1 day rental will be charged on daily basis depending on the car model.
Local/Within City Travel : If the travel exceeds beyond the booked package the customer will be billed for extra usage. Extra usage will be billed on extra hour rate of the booked car category. Every extra hour has 10KMs. Any usage beyond the packaged KM in the hour will be billed at extra KM rate. Illustration:
- Guest books a ride for 5hours/50kms (refer below example)
  Car Booked: Honda City
  Extra Hour rate (includes10 KMs): Rs 615
  Extra KM rate: Rs 32
  - Case 1 :
    Usage Exceeds 5 Hrs:
    Actual Usage: 7Hr & 65KMs
    Extra Usage: 2 Extra Hrs. and no extra KMs
    Extra Payable: 615*2 = Rs 1230
  - Case 2 :
    Usage exceeds 5hrs/50 kms:
    Actual Usage: 7Hr & 85KMs
    Extra Usage: (2 Extra Hrs) and (15 extra KMs)
    Extra Payable: (615*2) + (15*34) =Rs 1740

Drive Extra Usage Rates (except Kolkata)
	City Local		Outstation	Airport Transfer
CAR TYPE	1HR / 10 KM	Extra KM	Extra KM	Extra HR	Extra KM
Amaze/Dzire/Etios	463	25	21	463	NA
Honda City/Nissan Sunny	615	34	27	615	NA
Innova Crysta	818	45	38	818	NA
Toyota Corolla/Altis	818	45	38	818	NA
Toyota Hycross (BLR,HYD,BOM,DEL)	988	55	44	988	NA
Toyota Camry/ Honda Accord	2262	105	51	2262	NA
BMW 5 Seris/Merc E Class	3049	158	130	3049	NA
Merc S Class	4936	246	215	4936	NA
Toyota Hycross	988	55	44	4030	NA
Notes : GST @12 % extra will be charged on Extra Hours and Extra Kms use. No offers and discounts are applicable on Extra Hours and Extra Kms use.

Drive Extra Usage Rates (Kolkata)
	City Local		Outstation	Airport Transfer
CAR TYPE	1HR / 10 KM	Extra KM	Extra KM	Extra HR	Extra KM
Amaze/Dzire/Etios	463	25	21	108	NA
Innova Crysta	818	45	38	231	NA
Toyota Corolla/Altis	818	45	38	255	NA
Notes : GST @12 % extra will be charged on Extra Hours and Extra Kms use. No offers and discounts are applicable on Extra Hours and Extra Kms use.

Note : Partial Refund is not applicable as per the Cars11 Policy

Modify Bookings

Revised bookings cannot be cancelled or refunded & an additional payment of INR 1 has to be paid to confirm the changes after which the previous booking will be annulled.
If the revised amount is greater than the previous amount, the additional amount has to be paid firsthand & if the amount is lesser, the due amount will be refunded after the booking period.
For Self-drive can modify: Booking Period, End Date & Time, Delivery Address, City and Car.
For drive user can modify: Booking Period, Reporting Address, City, Car and Service Type (Airport Transfer/Within City/Outstation/One Way Transfer).

Refund Policy

Cars11 will process your refund within 21 working days as per our cancellation and refund policy.

Note: To cancel a booking, call customer care +91 7397392511 / +91 9148822322.

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